About Us2024-09-20T14:00:30+00:00

About Us

About Us

Welcome to EGS, where innovation meets excellence in the world of digital QSRs solutions.

Best solutions

QSR specialists for 50 years.

QSR specialists for 50 years.

For over five decades, we’ve been at the forefront of providing state-of-the-art EPOS systems, digital signage, self-service kiosks, and comprehensive kitchen management solutions tailored to the unique needs of quick-service restaurants. and retail businesses. Our commitment to quality, reliability, and customer satisfaction has made us a trusted partner for businesses looking to enhance their operational efficiency and customer experience. This is combined with round the clock support from our helpdesk, which is crucial in the quick changing nature of the fast food industry. New promotions, content adjustments and price changes are just a phone call away!

Who We Are

More than just food

More than just food

We do not exclusively work in the quick service restaurant industry. We have helped many of our customers in the retail industry completely transform their in-store and window promotion. Dull static posters were replaced with our ultra-bright and vibrant window screens which entice more customers inside with attention-grabbing promotions. The process of changing in-store promotion was time consuming and expensive. Our digital posters removed printing costs and allowed promotional changes across all locations at the push of a button. Our online portal makes it easy to remotely keep all stores in sync and up to date.

1.5m

Savings

3.2%

Improved Profit

Welcome to the heart of EGS

Where our people fuel the innovation and service excellence that define us.

Get to know the dedicated professionals behind our leading EPOS solutions, committed to propelling your business forward with expertise and passion.

Mehmet Mehmet

Managing Director

Ahmed Toyer

Director

Spencer Clapson

Director

Shaun Stevens

Head of Installations

Ozkul Mehmet

Head of Sales

Support and Administrative Team

Our support and administrative team are the backbone of EGS, ensuring smooth operations and top-tier customer service. Their dedication is the foundation upon which our client relationships are built.

Barbara Mantell

Nicola Hind

Derya Ahmet

Izabela Zharinova

Kelli Stevens

Adrian Fairbrother

Paulina Grabarczyk

Technical and Field Engineers

Our team of skilled technicians and field engineers are the hands and feet of EGS in the field. Their expertise and commitment to quality ensure that every installation and service call meets our high standards.

Justice Appiah

Rhys Stevens

Oliver Clapson

Frequently Asked Questions

Can EGS EPOS solutions scale with my business as it grows?2024-02-02T11:05:12+00:00

Yes, scalability is a core feature of EGS EPOS solutions. Our systems are designed to grow with your business, from adding new terminals and devices to expanding functionality with additional modules. EGS ensures that your EPOS system can adapt to your evolving business needs, whether you’re expanding your product offerings, opening new locations, or enhancing customer service capabilities.

What happens if I encounter a problem with my EGS EPOS system outside regular business hours?2024-02-02T11:04:39+00:00

EGS provides round-the-clock support through our 24/7 helpdesk, ensuring that you have access to expert assistance whenever you need it. Our dedicated team is ready to resolve any issues remotely or dispatch a field engineer for on-site support, minimizing any potential downtime for your business.

How does EGS customize its EPOS solutions to fit individual business needs?2024-02-02T11:04:10+00:00

EGS takes a consultative approach, starting with a detailed assessment of your business processes, customer engagement strategies, and operational challenges. Based on this analysis, we customize our EPOS solutions, from hardware configurations to software features, ensuring they align perfectly with your specific business requirements and goals.

What is the process for getting an EGS EPOS solution installed in my business?2024-02-02T11:03:23+00:00

The process begins with a consultation to understand your specific needs, followed by a tailored solution proposal. Once approved, our experienced project managers oversee the professional installation, ensuring minimal disruption to your business. Comprehensive training and ongoing support are provided to guarantee a smooth transition and optimal system performance.

How does EGS handle data security within its EPOS solutions?2024-02-02T11:02:51+00:00

EGS prioritizes data security in all its EPOS solutions, employing the latest encryption technologies and compliance standards to protect sensitive information, ensuring your business and customer data remain secure and confidential.

Can EGS provide solutions for businesses outside of the quick-service restaurant and retail sectors?2024-02-02T11:02:15+00:00

Yes, while EGS specializes in the quick-service restaurant and retail industries, our versatile and scalable EPOS solutions can be customized to meet the needs of various business types. Contact us to discuss your specific requirements.

How does EGS ensure its EPOS solutions remain cutting-edge?2024-02-02T11:01:26+00:00

EGS remains at the forefront of EPOS technology through continuous research and development, partnerships with leading technology providers, and a deep commitment to innovation, ensuring our clients receive the most advanced and reliable solutions available.

What kind of support can I expect from EGS?2024-02-02T11:00:40+00:00

We offer comprehensive support packages, including 24/7 helpdesk assistance, regular maintenance, and on-site services, ensuring your systems always perform at their best.

Can EGS solutions integrate with my existing systems?2024-02-02T10:59:57+00:00

Absolutely. Our solutions are designed for seamless integration, enhancing your current operations without the need for extensive overhauls.

What sets EGS apart from its competitors?2024-02-02T10:59:10+00:00

EGS distinguishes itself through its extensive experience, bespoke solutions, and unwavering commitment to customer support, ensuring we’re not just a provider but a partner in your success.

Our History

Our company was founded in September 1976

Our company was founded in September 1976

When the Sumlock/Rockwell Corporation decided to close it’s European office equipment division. We were just five unemployed electronic engineers.

Previously we worked at the North London branch and felt it might be a good idea to put our redundancy money into a new company and take over what was left of the business.

Faced with an ever declining calculator repair market, our company soon expanded into repairing a whole range of electronic products.

1978 saw the launch in the UK, of the Commodore PET range of Personal Computers, and EGS was there at the beginning, being appointed the seventh UK distributor of the product.

This was a period of tremendous growth in the market, and faced with a demand from the business sector, EGS created a subsidiary company Alpha Business Systems Ltd., to provide systems analysis services along with installation, training, and support for a market which quickly took on board the new developments from Commodore and two years later the new offering from IBM.

By 1980, EGS had also moved into the installation and repair of Electronic Point of Sale Equipment, and in that year was appointed Warranty Agents for the US manufactured POSITRAN Fast Food POS system. This system soon became the market leader in the field with customers such as Wimpy Hamburgers, Casey Jones, Quick, and even McDonalds. Today, EGS continues to service a declining number of POSITRAN Systems.

With sustained growth, a need was soon felt for larger premises and in 1981 the company moved to its present home in Ware. The company has continued to grow in a number of directions and now also services and maintains a wide variety of P.C. based systems used in the Retail Trade. These include price ticketing systems as well as POS systems, and our national service team, coupled with our independence as a company, has helped us to secure further business with the leading Japanese manufacturer CASIO.

Since January 1992, EGS has been providing Warranty Support on a range of CASIO products. Our connection with CASIO has made it possible for a large number of their VAR’s to benefit from ‘Big Company’ support via ourselves without the tremendous overheads it would otherwise entail.

In 1993 EGS were appointed distributors of the FASFAX (Geac) range of POS systems manufactured in the USA. We continue to provide Repair facilities for FASFAX systems installed in Sweden, Norway, Denmark, Malta, Spain, Hungary, and Poland as well as still maintaining a number of systems installed in Burger King Restaurants in the United Kingdom and Ireland.

Electrologics (now owned by Quikserve in Omaha) made EGS their European distributors of the highly successful “POS Works” range of POS Systems in 1998. We have installed and continue to maintain over 120 of these systems within the Burger King Franchise marketplace.

After the Millennium EGS has started to expand its wings and deploy operations beyond UK borders. Operations have expanded into eight different countries in Western Europe. It was at this time when EGS has become a partner of Sicom (now Xenial) and helped deploy multiple products for QSR markets. It was also at his time when EGS recognised that having different solutions integrated and working seamlessly regardless of the manufacturer was the key to success.

Because of this EGS has partnered with 3M and started to offer Drive-Thru Intercom systems.  EGS can supply, install and provide 24 Hour after-sales maintenance for almost all electronic equipment which can be found in QSR restaurants.

EGS now provides maintenance for more than 2000 locations for various products over a large geographical region and numbers are growing each day.

Real-life results

We Generate Results for Our Customers

We generate results for our customers

“Implementing EGS’s POS system has transformed our operations. The ease of use, combined with the real-time data, has significantly improved our service speed and customer satisfaction.”

Restaurant Owner

“The digital signage solutions from EGS have not only enhanced our store’s aesthetic but also led to an increase in our daily sales through effective promotions.”

Retail Manager

“The level of support and expertise we’ve received from EGS is unparalleled. They truly understand our business needs and have been instrumental in our growth.”

Operations Director

About EGS

For over 50 years, EGS has led the development of comprehensive digital solutions, enhancing operations and customer engagement for QSRs and retail sectors globally.

Got a project? Contact us!

© Copyright 2012 - 2026 | Created by Morfett Designs - St. Albans | All Rights Reserved |

Go to Top